Witness Viewer slow and unresponsive

[camalone]

The Viewer starts normally and the Last 10 Calls By Extension query runs normally but, when I attempt to Retrieve Calls ... the browser becomes slow and, ultimately, unreposnsive. Any ideas?

 

[jgt93]

Is this from a workstation? Is this performance the same from the server?

 

[camalone]

jgt93,

Thanks for the reply. Typically, the Viewer is only run from a client workstation since it requires speakers (or headphones) to listen to the call recordings.

Since I posted my original inquiry, we've isolated the problem to Symantec Client Firewall. Nothing is wrong with the firewall itself but, when we added the recorder server IP address to the firewall trusted zone, the Viewer runs normally.