Witness Stops Recording and Viewer Query Error

[Stinney]

We have two issues that keep cropping up with Witness.

First the system will stop recording calls. The only way I know to resolve is to stop and start the cscm service. But if you status it before you stop and restart it, it does say it's running. So I wonder if there is some other process that stopping and starting cscm effects and is resolving the issue.

Also, when running a query in the viewer application it will return an error message "Error in search -". If you rediculously reduce the criteria to a very short period of time, then you can get results.

We're running on version 7.7.1

Anyone have any ideas?

- Stinney

Quoting only proves you know how to cut and paste.

 

[biglebowski]

7.7.1 is horribly buggy, ask your supplier to upgrade you to the latest 7.7 service pack.

Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.

 

[Stinney]

I'll look into the service pack, thanks.

Anyone have any suggestions as to logs that might let us know when these events are happening?

- Stinney

Quoting only proves you know how to cut and paste.