You must forgive me but I have just been thrown into this situation. Our customer has a CS 1000 R7 and they are using AvayaAura CCMA 6.2.205.53. Supervisors use Avaya Quality Monitoring to get the screen captures of the Agent PC's. Agents log into the call center using Avaya Aura Desktop Agent. The problem is three Agents in the call center arent getting their screens captured. I cannot find anything about these three agents that is different from the others that are working. I dont know if it is a license issue or WTF could be the problem. Any help would be greatly apperciated.
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Witness Screen Capture
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