Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Witness 7.7 working with Cisco ICM

Status
Not open for further replies.
Larry960

Larry960

Technical User
Sep 5, 2003
3
Hi
I've encountered an issue. When Witness is recording a call and an ICM transfer is required. The voice header or ICM header is masked and ICM can not interpret the mask and the transfer fails

When Witness is not recording, transfers are successful

Has anyone encountered this
 
Status
Not open for further replies.

Similar threads

telklass
  • Locked
  • Question
QM issue : no audio or video content is associated with this Contact
Replies
0
Views
114
telklass
telklass
nortavaya
  • Locked
  • Question
Reinstall QM Server with SQL Database error
Replies
0
Views
106
nortavaya
nortavaya
Juancho2015
  • Locked
  • Question
Avaya WFO 12.0 -Problems with QM Evaluation reporting
Replies
1
Views
132
Juancho2015
Juancho2015
telklass
  • Locked
  • Question
Quality Monitoring Issue with eRecorder
Replies
0
Views
110
telklass
telklass
nortavaya
  • Locked
  • Question
Verint Ultra 10 integrated with Avaya CM goes unreachable intermittantly
Replies
0
Views
89
nortavaya
nortavaya

Part and Inventory Search

Sponsor

Back
Top