Wireless Keyboard issues

[LadySlinger]

Hello,

I have a user with a wireless keyboard. The keyboard was working up until a week or two ago. Then the keyboard/computer communication was delayed. I figured it was the batteries dying (she's used the same batteries for over a year) and so I told her to change them out.
Since she's changed them out, the keyboard and computer communication is nil. It's a Belkin Wireless keyboard.
I did go to Belkin's web site and they showed the reset button on the antennae and the keyboard. I pressed both of those but they didn't help at all.

Is there another work around or a lesser headache of just buying a new one?

Thanks!
Jenney

 

[bcastner]

Are the batteries in place correctly?

 

[LadySlinger]

Yes, we did check that. We even placed in the old batteries thinking maybe it there was something wrong with the new ones and it still didn't work.

 

[garebo]

As bcastner said, make sure batteries are in correct position.
Sometimes you have to make sure the battery connection to the metal is good. I know with my tv remote i had to put some aluminum foil at the connector as the spring got weak and i had no connection.
Also, sometimes you have to press both buttons at the same time on the keyboard and the antenna to get it to work.

Good advice + great people = tek-tips

 

[bcastner]

I hope you realize I was not treating you as a dummy; I regularly put in batteries backwards and every other combination other than the right one.

I would check the USB connection for the "antenna" and make sure it is plugged in well.

Then do the reset on the antenna. (On mine a light starts flashing). Then push the reset button on the keyboard. Watch the antenna light, it should go out or stay steady.

 

[LadySlinger]

Hi Bcastner,

NO! Don't worry about it! I've been in support long enough to know that something so simple can resolve a lot of things! Plus the first steps are to exhaust the easiest stuff!

Hmmm...I'll try some of these suggestions and report back! Thanks!

 

[bcastner]

Another possibility (due to the timing of the problem) is if Service Pack 2 was installed on the machine and is causing the issue.

http://support.microsoft.com/?kbid=873169

http://support.microsoft.com/?kbid=892050

 

[micker377]

Did someone hit the channel switch when changing batteries?