Wireless Headsets

[tomcotton]

This isn't my most technically challenging post ever , but I've just started using a GN9330 wireless headset and wondered if there's a way to answer the call from it (without a crappy handset lefter)?

 

[james1982]

you should of bought the Mitel accessory kit Tom ;o)

 

[LoopyLou]

Yes use your head to knock the receiver off hook.....

The single biggest problem with communications is the illusion that it has taken place.

 

[tomcotton]

I've only got a 5224 so don't think that will work

 

[MitelInMyBlood]

Some of the higher-end sets in conjunction with some of the higher-end wireless headsets are capable. The feature is known as EHL for electronic handset lifter or EHS (Electronic Hookswitch). This is the real deal, not some crappy adjunct gadget that you attach to the phone.

Mitel offers a very nice "kit" which from a cost perspective is competitively priced, bearing in mind that anything worth having is going to be expensive (in some cases effectively doubling the cost of the phone). I'm referring to the 5340 IP instrument with the optional wireless handset or headset (or yes, both)

I have been absent from Mitel for the past 18 months and am now supporting one of the competition's phone systems. With it we use the Jabra GO-6470 cordless headsets which, with the $35 optional cable (which you can make yourself in 5 minutes) performs the EHL function rather elegantly on those phones where it is supported.

As mentioned, this feature has to be supported on both the telephone instrument as well as on the cordless headset and of course you need to purchase compatible components that are known or certified to work with each other. Depending on your phone system this feature (EHL) sometimes must also be enabled on the PBX (i.e., on the Cisco Call Manager as one example)



Original MUG/NAMU Charter Member