Wireless Headset and Answer Key

[ptpg]

Howdy Folks,

I'm trying to set up a wireless headset (Plantronics CS55 with lifter) for the receptionist at one of our facilities and I've run into a slight snag. All incoming calls go to TAS which rings on multiple phones and are answered by using the Answer key. The problem is when the answer button on the headset is pressed during an incoming call it grabs dial-tone from the prime line and doesn't actually answer the call.

The question I have is: how do I program this extension to automatically answer incoming calls (TAS or otherwise) by just lifting the handset?

The system is an IVS2000 running on a CPO3. I have seven trunks that go to TAS and ring on all multiline terminals as well as an overhead paging system.

Thanks in advance.

 

[3racefan3]

Ringing Line Pickup? CMD 1207.

 

[ptpg]

Roger that. Verifed 1582 and 1586 were allowed as well but that still didn't work. Checked 08 116 and made sure calls actually rang at the phone. I also tried adding a headset button to the Dterm (F1090) but that didn't solve the problem either.

Any thoughts on using a call pilot group? They are amenable to changing how incoming calls are answered but still want multiple lines to ring (as well as the using the headset to pick up calls).

 

[3racefan3]

Set up a huntgroup of virtuals and add line appearances to phone. DIT the incoming trunks to the hunt group, CMD 3002,3003,3004,3005, then ringing line pickup will work. Make sure in CMD 9001 the the buttons are ser to ring.

 

[ptpg]

Thanks, Gents. I tried all of the above and nothing works. I'm pretty sure TAS is the obstacle here.

I'm doing a PBX upgrade at this location in a couple of months that should eliminate the need for TAS in the first place so, no worries. I had just hoped to get it working in the interum before I flew back home at the end of the week.

I'll piddle with it a little more and post back here if I discover a solution. Right now, I have a cut-over to prepare for.

I heartily appreciate your responses. S!