Wireless handset with 5550

[Webmany]

Is there a way to use a wireless handset with a 5550 IP console?

 

[TheMitelGuy]

There should be no issues. Headsets are headsets.

 

[Webmany]

Looks like I should drink some coffee before posting. I have a customer with a 5550 IP console, and they want to use a wireless headset with the ability to answer the phone from the headset.

 

[TheMitelGuy]

MMMM, I have a plantronics wireless one here. Brand new. Do you want me to test it on our 5550?

I know the headset on some Mitel phones, will detect the signal change when the answer button on the headset is pressed and the phone will go off hook. Been a while since I played with it, but I can test it and if you want.

Timmies... I'm having mine now...

 

[Mitelpassion]

on the same topic how does the wireless head/handset know that the phone is in a ringing state? does the headset/handset port 'get notified'

have a similar problem. can't get the wireless to ring when the phone is ringing

 

[TheMitelGuy]

I don't think you can notify the headset that the phone is ringing...

I know when we got the demo Plantronics Wireless headset I was playing with the settings (rotary dial). On certain settings when I hit the answer/off hook button on the headset, the Mitel sensed it and went off hook.

I need to play with it to better understand what's going on.

 

[Mitelpassion]

here's the dilema. the client wants to walk around with the headset and answer when the phone rings. not sure what sort of range we are talking about but looks like the ringer on the phone is not going to suffice. simply telling them to turn of the ringer volume is not good enough, they want it to ring on the headset.

I guess auto answer is an option. never used the feature though so I'll first have to check it out.


btw do you work for Mitel?

 

[TheMitelGuy]

I would recommend a Spectralink or Generic SIP-based wireless phone. Heck a ONS wireless would work too.

MITEL It's about | YOU!

 

[Mitelpassion]

very subtle.

did recommend spectralink but client is addimant he want the headset to work the way he wants...

 

[TheMitelGuy]

I find end-users tend to think that a wireless headset is like a wireless phone (huge difference). A wireless headset is not really ment for walking around the office. It's made for very short distances, filing, faxing, coping. They are not ment for lunch rooms, breaks, bathroom, running to the car, or going to visit the CTO at the back of the office. The customer needs to understand that.

I would recommend getting a ONS cordless ($20, or less) and getting one with a headset port. That will be the cheapest, most effective solution (in my mind).

 

[TheMitelGuy]

... plus that gives them the ability to answer, hangup, transfer, dial whatever s/he wants to do.

 

[Mitelpassion]

agree with you 100%.

getting the sales guy to take over the problem though. enough trying debating this with a complete idiot.

thanks for the help

 

[TheMitelGuy]

The other benifit is that if the customer drops the phone, it's up to them to fix/replace, and you don't have any maintenance or billing worries.

I've always prefered when the customer get's there own wireless phones. Sales people always talk about margin in wireless, but by the time you install it, get the kinks out, and drive back to replace the phone that they "never dropped" your better just to give them an ONS port and be done with it.

Simple is better!