winword GPF and GDI.exe

[warmongr]

I have a user that continually gets GPF's the following error message.<br>
"winword caused a general protection fault in module GDI.EXE" then a register dump. The following actions have been taken.<br>
<br>
1. Replaced hard drive and reinstalled Win98<br>
2. Replaced RAM chips<br>
3. Replaced Video Card<br>
4. Swapped hard drive into new machine and reconfigured with new everthing.<br>
5. Ensured msword was updated to SR-2<br>
6. Checked for viruses with updated def files<br>
7. swore and kicked, yelled and threatened.<br>
8. drank heavily to forget<br>
<br>
No fix yet. Any ideas.<br>

 

[theripper]

Warmongr -<br>
<br>
Since the yelling & kicking didn't work (which I too would have suggested) go into the evil PC's Windows Explorer. Search for normal*.* <br>
Your looking for the normal.dot<br>
Once found, delete it. (If found in more than one location - delete all)<br>
<br>
This very small template may just be the source of all your users' GPF errors.<br>
<br>
Also to consider - if the user may have an older Novell Client? MS Word doesn't like some of the older 2.X clients.<br>
<br>
Hope this helps ya out!<br>