winword.exe high cpu, can't kill

[giaccotto]

Hi,

I'm using Windows 2000 Adv. server in Application mode (Terminal Server). I've also installed Office 2000 Professional. Now I have the problem that some winword.exe processes uses 70% processor time. I can't kill this process. After the user who's using this process logs off, the process still remains in the task manager! Also a scheduled reboot doesn't work anymore. I have to manualy reboot the server. Sometimes there are about 3 winword.exe processes active in the taskmanager with a result of 100% CPU time. Can someone help me with this problem?

Ruben Giaccotto

 

[acmetech]

Does it sound like a virus to anyone?

 

[giaccotto]

Our whole network is protected by Trend Micro. Mail, internet and files are realtime and scheduled scanned. This problem occurs on all of our 7 terminal servers on 4 locations. I won't say a virus is not possible, but it's not likely.