Winset 3.1 - Error

[dass2]

Hi,

sometimes Winset, for one particular agent only, appears as a small rectangle. When you try to resize it, the application crashes. In some cases you can change the view to Horizontal, sign off the users extension and log in with another extension (which seems to fine), sign off once again then log in using the extension which was playing up which seems to fix it. However sometimes the view appears as a small rectangle all the time not allowing you to sign off and perform the above fix. Has anyone had this error before? It baffles me that when it happens it is only for one particular agent extension you would think all extensions would behave the same but this is not the case???

 

[chris13]

Yes, had that issue, too. Sometimes the programm saves crazy values for x-/y-size of the application-window in the local winset.ini saved on the clients PC.
What helps is to delete winset.ini, but then the agent has to go through it's config again. I kept just the 2 lines concerning the window-size in a private file and pasted them into winset.ini when needed. Shure, not a good solution, but I used winset just for testing...

 

[HardCoal99]

Chris solved the solution the same way I did when I came across this problem. I would suggest that you upgrade to V4.0.