Winess 6.5 new install-cant login to eadmin

[darneck13]

We just installed 6.5 on a server and lost our Witness expert. We are unable to access the system administrator to set up the agents. how can I reset the eadmin password, or does anyone know what the install default is? I have tried 'password'. I do not know if there is a dependency we may be missing? Because 6.5 is unsupported,our vendor Verizon CCS will not help us install the software. Verint refuses to talk with us directly due to the fact our contract is with verizon...HELP

 

[Reynolds723]

its not too hard to change providing you have access to the Witness Database. If you do, go into the Users table in there and you'll see the eadmin user. Just update the eadmin user with the password from one of the other users (providing you know some other passwords) as it is in the DB in it's encrypted form and reset the account as you will see the eadmin account will probably have the max passwords reached and be disabled if you've entered the wrong password a few times.