A short while ago, I was posting asking people what they had done to get EPO 3.0 to work with Windows 95/98 computers. I had it installed but it wouldn't communicate with EPO.
I'd opened tickets with McAfee Support (I have a contract), done all they recommended including upgrading to 3.0.1. And still no talky. I opened one ticket on-line and it was closed without informing me. When I looked at the response on the Support Portal, it said the answer is on page 281!
I read page 281 and had done all that, I gathered all the tickets and called in. I finally got a guy who was interested in working on the problem. He even listened when I told him what I'd done.
Seems there was an install problem sending out new agents and updating others where the update site wasn't properly identified. If I'd of gone through the agent logs on the client I might have figured it out and done the right knowledge base search.
If anyone else is having this problem, let me save you some trouble.
From your ePO server, copy framepkg.exe and sitelist.xml to the c:\ of the client. Using dos, change directories to Program Files\network associates\common framework.
Type the following command:
frminst.exe /remove=agent
This will remove the current and corrupted installation.
they type:
c:\framepkg.exe /install=agent /siteinfo=c:\sitelist.xml
That reinstalled the agent correctly with the correct site reference.
You'll have to reboot then but it works great.
Thanks to Chad Henley at NAI for working through this with me.
I'd opened tickets with McAfee Support (I have a contract), done all they recommended including upgrading to 3.0.1. And still no talky. I opened one ticket on-line and it was closed without informing me. When I looked at the response on the Support Portal, it said the answer is on page 281!
I read page 281 and had done all that, I gathered all the tickets and called in. I finally got a guy who was interested in working on the problem. He even listened when I told him what I'd done.
Seems there was an install problem sending out new agents and updating others where the update site wasn't properly identified. If I'd of gone through the agent logs on the client I might have figured it out and done the right knowledge base search.
If anyone else is having this problem, let me save you some trouble.
From your ePO server, copy framepkg.exe and sitelist.xml to the c:\ of the client. Using dos, change directories to Program Files\network associates\common framework.
Type the following command:
frminst.exe /remove=agent
This will remove the current and corrupted installation.
they type:
c:\framepkg.exe /install=agent /siteinfo=c:\sitelist.xml
That reinstalled the agent correctly with the correct site reference.
You'll have to reboot then but it works great.
Thanks to Chad Henley at NAI for working through this with me.