windows xp explore.exe damaged after virus

[kevinmt]

i'm having the same problems as described below in another thread on found on this site. unfortunately, the solution was not clear and i'm still at a loss as to how to fix this problem. what's in quotes below is what the other thread contained and it's pretty much where i'm at right now. HELP!

"I'm working on a windows xp pro machine that had a ton of spyware, trojans, and virus on it. I ran multiple spyware programs ( Spysweeper, Adaware, Spybot, Hijackthis, and microsofts antispyware program). I also ran AVG virus scanner. I'm not receiving any hit with spyware or viruses anymore. But after I deleted all the infection i'm gettign this error when I try to open things like My Computer, Control Panel. The error is " Explorer.exe - Application Error. The instructions at "0x0198d065" referenced at "0x00000000". The memory could not be written." Now if I look in the event viewer there an application error. The error is " Event 1000 Faulting Application DRWTSN32.exe, version 5.1.2600.0, FAulting module dbgkelp.dll. version 5.1.2600.2800, FAulot address 0x0001295." I tried to repair the OS but that didn't work, also if i boot into Safe Mode I have no problems with this explorer problem. Any help or ideas here would be appreciated!!"

 

[bcastner]

Begin by downloading the newer debugger redistributable, this will replace dbghelp.dll:

http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.4.7.2.exe

 

[jimp56]

can you elaborate on what the newer debugger will do? does it provide better details as to the root cause of app errors?

 

[bcastner]

The purpose of the update was to handle the newer symbol library format.

The importance of doing the update is so that you are assured you have a clean copy of dbghelp.dll. I doubt you have any interest in the debugging and symbol tools available for XP, but if you do there is a wealth of freeware from Microsoft:

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

And the XP SDK:

http://www.microsoft.com/msdownload/platformsdk/sdkupdate/