Windows 7 network setup interferes with Hughesnet 1

[judgehopkins]

I have HughesNet set up on two computers; my two iPhones also use HN when in range to access the Internet, etc. The phones were set to log onto HughesNet automatically.

My grandson and his brand new laptop with Windows 7 came over today and created a network for himself on his laptop. That, of course, cut off my phones being able to access HN.

Even when the laptop is turned completely off and taken away from the premises, the problem persists. The phones look for the network that he set up. Fortunately, I was able to retrieve the password for his network and am able to use the phones. That's a temporary fix.

I need to get his network off HughesNet (or wherever it is) and restore it to the way it was before he came over here.

Calling tech support yielded a non-English speaker who could not understand the question.

If you need more info, please let me know. Thanks.

There are two guaranteed rules of success: First, never tell everything you know.

 

[vacunita]

I'm sorry, but what you are describing makes no sense in terms of networking.

By definition a network is a series of devices connected to each other via some medium. Be it wired or wireless.


In most cases his laptop would join A network to have internet access and other services. In the case of wireless, whatever router you have would be providing the medium for the network, and the computers and the phones become part of that network.


The other option would be he had a wireless access point probably powered by cellular carrier in his laptop and then created a different network from his laptop to share with your devices. This would not in any way interfere with whichever network you already had. It would simply provide another one for your phones to find and connect to, but they won't connect to it unless explicitly set to do it. But if that one becomes absent, the phones should revert to connecting to any known network they were already connecting to before.

The most it can do is set the phones to look for his network instead of your own. In which case making the phones connect to your network would resolve the issue.

Though unless your phones were made to forget your network, there would be no reason for them to not connect to it, once they can't find the new one.

If your phones still find his network (or network name) to connect to and can connect, the it sounds like he changed the name of your original network. If you can find both networks then make them connect to yours.

If you can't find yours then something else is going on.

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Phil AKA Vacunita
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Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.

Behind the Web, Tips and Tricks for Web Development.

http://behindtheweb.blogspot.com/

 

[judgehopkins]

Thanks, Phil.

Here's exactly what he did. He took the laptop from the box, fired it up and set up a network using the PIN from my router.

At that point, the network that my phones were formerly on was invisible (or had disappeared) on my phones.

Obviously, the network is somewhere in the router. It's not on my computer. It's on his computer but he turned it off and went home and the network still shows up. I was able to retrieve the password and log onto to the network.

However, the way the phone logged onto the Internet before was through a network that required no password. (There's no reception ten feet from our house and we live way out in the boonies so there's no security concern.)

The whole thing is mighty strange to me.

The phones are working but I want it back the way it was.

Again, I appreciate your quick response.

There are two guaranteed rules of success: First, never tell everything you know.

 

[vacunita]

Obviously, the network is somewhere in the router. It's not on my computer. It's on his computer but he turned it off and went home and the network still shows up. I was able to retrieve the password and log onto to the network.

However, the way the phone logged onto the Internet before was through a network that required no password. (There's no reception ten feet from our house and we live way out in the boonies so there's no security concern.)

Sounds like he simply set up a password (WEP or WPA) on your network.

You'll need to go into your router's configuration page, and change it back to no password. Normally to access the routers config page you connect to it either wirelesly or wired, and access the router via your browser by typing in its IP address.

To get its IP address, go to Start->Run type "cmd" (without the quotes) and press return.

When the Prompt box opens up, type in: ipconfig /all and press return.

Look for the Gateway entry, it should have an address in the form of 000.000.0.00 or something similar.
Put that in your browser and hit enter to access your router. After that you are on your own, as without knowing the make and model of router there's not much more I can say.

You'll want to look for Wireless network configuration and look for security key or WEP or WPA key and remove it.

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Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.

Behind the Web, Tips and Tricks for Web Development.

http://behindtheweb.blogspot.com/

 

[judgehopkins]

Bottom line: The HughesNet local guy will change me back to a network with no password.

Phil, you were very helpful and I appreciate the time you gave me.

There are two guaranteed rules of success: First, never tell everything you know.

 

[vacunita]

Sorry, I could not help more. Hopefully the HughesNet guy can sort it out for you.

----------------------------------
Phil AKA Vacunita
----------------------------------
Ignorance is not necessarily Bliss, case in point:
Unknown has caused an Unknown Error on Unknown and must be shutdown to prevent damage to Unknown.

Behind the Web, Tips and Tricks for Web Development.

http://behindtheweb.blogspot.com/

 

[judgehopkins]

Mister HughesNet reset the router, everything is working fine, and the grandson will live to see tomorrow.

There are two guaranteed rules of success: First, never tell everything you know.