Windows 2003 server and Office 2000 Pro error messgaes on Boot

[Smoothas]

Hello,

I have recently started a new job, and one of the servers is a windows 2003
server, running as a Terminal Services, that has Office 2000 pro load onto it (
what method they used to itstall it , I do not know ).

Everytime the server reboots ( there is a nightly schedualed task that does
this ), and I log in as Administrator, I get a series of error messages,all
saying :-

Microsoft Word for Windows encountered a problem and needs to close.

when I click on the CLICK HERE link, I get the following information.

Error Signature
szAppName: WINWORD.exe szAppVer: 9.0.0.69.26 szModName: hpzui4wm.dll
szModVer: 61.63.461.42 offset: 001f852f

I googled the DLL and it's to do with on of the printers, and I checked to
see if we have the latestest drivers installed, and we do.

I beleieve this error is trickling down to the users, as i am getting calls
re: Excel, Word crashing out on them, mostly when trying to print.

Any ideas / help / fixes greatfully recived.

Thanks in advance

Gerald

 

[gavm99]

I would take the easy steps first, simply do a repair of your office installation on the server through Add / Remove programs. You might need the CD handy.

Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

 

[terry712]

how are the printers being delivered to the ts user's
are they passing through via ts

or are they networked printers that are scripted.

personally as it's ts - then it is most likely a dodgey driver - aviod pcl6

 

[Smoothas]

Thanks for the advice, I'll try it when I get into work.
I think I already have some PCL6 printers,.... is there a way to still use them? Do I tell TS that they are LJ 4's , or something like that ?

The printers are being past over using software form BlackIce called PrinttoRDP, but it's still not 100% reliable