Windows 2000 keeps restarting 1

[honchung]

Our customer's 7-year old computer cannot boot up to Windows 2000. It ran through BIOS and always restarts before running Windows.

The hardware is Pentium 233 CPU, 256 MB RAM. Seagate 40 GB hard drive.

We tried replacing a new hard drive with Windows 2000 professional installed. The problem still remains. We believe it is the hardware problem.

Any idea or what kind of possibilities that cause the problem? We have a technician now working on our customer's site so please help quickly. Thank you.

 

[noobtechie]

Have you tried booting it up from safe mode? Sounds like an OS problem, if you can get it to boot from safe mode (press F8 right after the BIOS disappears) right click my computer/properties/look for system start up/system failure/uncheck automatically restart and reboot it normally, if it works look at the even log, if it doesn't work, boot it again to safe mode and run an antivirus, once that is finished run antispyware programs.

============================
Hope this helps.

 

[wolluf]

Does it really restart before starting to load windows? If so, then definitely a severe hardware problem. More likely its 2k causing the restart. Without more clues can oly provide additional generic advice to what noobtechie says:-

1. Can you get into recovery console:-

http://support.microsoft.com/default.aspx?scid=kb;en-us;229716

If you can, run:-

chkdsk c: /p
fixmbr
fixboot

then exit and see it it boots into 2k.

2. If 1 no good (but you can boot from install CD), try a repair reinstall:-

http://support.microsoft.com/default.aspx?scid=kb;en-us;292175&Product=win2000

Best done with install disk at same service pack level as installation - so if SP4, you might want to slipstream SP4 into base install to create new install disk - eg see

http://www.nliteos.com.

 

[jiggy79]

Yep sounds like a hardware problem. Have you considered checking your power supply unit and see if that's causing it. Or it might be the cpu is overheating due to a faulty fan that is no longer working (usually the blue screen of death would appear though)