I upgraded someone's laptop from Windows 7 to Windows 10, and then did a clean install of Windows 10 afterwards to be sure it's a good clean install.
Everything seemed fine going through the 2nd install. Upon completing installation, it said, "Let's Start", showed the desktop, and then as soon as I went to click something, it went to a black screen. Not a black screen where the monitor is off, but where you can see the light in the screen is on, but just showing a black screen, or nothing on the screen.
So, I tried various fixes, and only one seems to "work" but it is in no way a true fix.
The one thing I've found that seems to work to actually get to the desktop so far is:
[ol 1]
[li]Start up computer if turned off or restart/reboot the computer.[/li]
[li]After Windows appears to come up (new Windows logo, swirling dotted circle below), and then goes to the black screen, press the power button on the laptop so it goes into sleep mode.[/li]
[li]Once laptop is in sleep mode, press power button again to bring back up, and viola! I can login.[/li]
[/ol]
But that isn't ideal for anybody, especially for a techno-phobe.
Here are the things that I've tried that have NOT worked:
[ol 1]
[li]Reboot to safe-mode and update driver (this laptop only has one graphics adapter - Intel 4000[/li]
[li]Try to login at the black screen, no good - in this case, I've even set it to autologin, and it loads the desktop, though you can't see it. I know it loads the desktop, as I've tested remoting into the laptop from my laptop using 2 different report desktop applications (not Windows RDP), and it looks fine remotely.[/li]
[li]Trying to switch the display method by pressing Windows Key plus P then various down or up arrow and enter combinations.[/li]
[li]Checked registry to be sure explorer.exe was set to start at login, and it is.[/li]
[/ol]
A couple of things that I have noticed in case they give any clues:
[ol 1]
[li]Best way I can describe it is that I think Windows is trying to do some fancy overlay or something perhaps for the display, and trying to give a 2ndary device that doesn't technically exist as the primary display device, and then the actual LCD display as a secondary display but work with both. I think that's a bit odd, because there's only one video adapter and one screen.[/li]
[li]The Intel driver. When I run Intel's driver update utility to check to see if all Intel drivers are up to date, it says that version 10.whatever is installed, and that 15.whatever is available. When I tell it to update, I noticed the last time that it instead tried to install the same driver version rather than the new 15, because it said that the driver was installed, so could instead repair/remove instead of install new.[/li]
[/ol]
Another thing I've not tried that someone showed in a video is presing Alt+F4 when at the black screen, and that seemed to kill off whatever caused the issue, and they were able to login. Right now, I'm not trying it, b/c I'm transferring some files, so not trying anything that involves logging out and back in.
I'll plan to do some more work/testing on this, do what I can over the next couple days if necessary, when not out and about with family.
If anyone has seen this in the meantime, or has a good reference, I'd be glad to see it.
Thanks, and Happy New Year!
"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57
Everything seemed fine going through the 2nd install. Upon completing installation, it said, "Let's Start", showed the desktop, and then as soon as I went to click something, it went to a black screen. Not a black screen where the monitor is off, but where you can see the light in the screen is on, but just showing a black screen, or nothing on the screen.
So, I tried various fixes, and only one seems to "work" but it is in no way a true fix.
The one thing I've found that seems to work to actually get to the desktop so far is:
[ol 1]
[li]Start up computer if turned off or restart/reboot the computer.[/li]
[li]After Windows appears to come up (new Windows logo, swirling dotted circle below), and then goes to the black screen, press the power button on the laptop so it goes into sleep mode.[/li]
[li]Once laptop is in sleep mode, press power button again to bring back up, and viola! I can login.[/li]
[/ol]
But that isn't ideal for anybody, especially for a techno-phobe.
Here are the things that I've tried that have NOT worked:
[ol 1]
[li]Reboot to safe-mode and update driver (this laptop only has one graphics adapter - Intel 4000[/li]
[li]Try to login at the black screen, no good - in this case, I've even set it to autologin, and it loads the desktop, though you can't see it. I know it loads the desktop, as I've tested remoting into the laptop from my laptop using 2 different report desktop applications (not Windows RDP), and it looks fine remotely.[/li]
[li]Trying to switch the display method by pressing Windows Key plus P then various down or up arrow and enter combinations.[/li]
[li]Checked registry to be sure explorer.exe was set to start at login, and it is.[/li]
[/ol]
A couple of things that I have noticed in case they give any clues:
[ol 1]
[li]Best way I can describe it is that I think Windows is trying to do some fancy overlay or something perhaps for the display, and trying to give a 2ndary device that doesn't technically exist as the primary display device, and then the actual LCD display as a secondary display but work with both. I think that's a bit odd, because there's only one video adapter and one screen.[/li]
[li]The Intel driver. When I run Intel's driver update utility to check to see if all Intel drivers are up to date, it says that version 10.whatever is installed, and that 15.whatever is available. When I tell it to update, I noticed the last time that it instead tried to install the same driver version rather than the new 15, because it said that the driver was installed, so could instead repair/remove instead of install new.[/li]
[/ol]
Another thing I've not tried that someone showed in a video is presing Alt+F4 when at the black screen, and that seemed to kill off whatever caused the issue, and they were able to login. Right now, I'm not trying it, b/c I'm transferring some files, so not trying anything that involves logging out and back in.
I'll plan to do some more work/testing on this, do what I can over the next couple days if necessary, when not out and about with family.
If anyone has seen this in the meantime, or has a good reference, I'd be glad to see it.
Thanks, and Happy New Year!
"But thanks be to God, which giveth us the victory through our Lord Jesus Christ." 1 Corinthians 15:57
![[sad]](/data/assets/smilies/sad.gif "[sad] [sad]")
