I have a remote user that is using Win 7 x64bit, I installed the latest Sonicwall VPN Client version 4.9.0.1202. I have installed this for multiple users and everything works fine. They are able to connect to our network through the sonicwall. However I have one user who is getting this error message within the logs, 'Received invalid ID information notify'. We are just using a pre-shared key with no username. When I enable the sonicwall vpn client software it says connected and it hands out the correct ip address. However I still can't connect or ping our servers. any ideas?