Win 7/Acrobat 9.4.1 Printing problem

[abqcrutch]

Hi Everyone,

Have a problem with a customer's machine. He's running Win 7 x64 and is having problems printing out of Adobe Acrobat Reader 9.4.1. When you go to print, get an error msg saying no printer found, please install a printer. He's got a local laserjet and a couple network laserjets. What's weird is that if you are in any other application besides Acrobat reader, you can print fine. Any ideas?

Thanks,
Crutch

 

[linney]

As a workaround you could try an alternative to Adobe Reader such as this.

This is a good and free alternative pdf reader.

Foxit Reader 3.2 for Windows

http://www.foxitsoftware.com/pdf/reader/reader3.php

Otherwise try uninstalling Adobe and reinstalling it.

 

[BadBigBen]

have him uninstall the OLD version and then install the NEW version of Adobe Reader... OLD = 9.4.1 / NEW = X (10.0.0)...

other than that, Foxit as Linney mentioned, is a very good alternative...


Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[abqcrutch]

I installed cutepdf thinking the same thing. I uninstalled/reinstalled acrobat 9.4.1. However, The problem is that no printers are available, like they haven't even been installed. Printing works fine in all other applications, though. I'm going to install acrobat 9 pro and see if that fixes the problem.

 

[tf1]

I know it is not often much good hearing that it works OK for me but...

I use Win7 x64 with the latest Adobe Reader X and a Canon Pixma printer (x64 canon driver) which work together fine.

If you install AR X and it still doesn't work, it suggests a problem with the HP LaserJet drivers.

(BTW, not to be too pedantic, but to stop any confusion between Adobe Reader and the full Adobe Acrobat Pro, Adobe now officially call the products Adobe Reader and Adobe Acrobat. It helps those of us approaching senility!)


Regards: Terry

 

[abqcrutch]

Fixed the problem. At first I thought I was going to have to rename his profile then have him log in to create a new one. Instead, I decided to blow away all of his printers, both local and network. Then I reinstalled them. Did the trick. Customer prints fine now...weird. Thanks for the input.

Crutch