cathysnarey
IS-IT--Management
I am running a project to upgrade the IT Service Desk from Assyst 4.6 to Assyst 5.5. Performance over the WAN is a source of contention so we undertook a comparision test 4.6 vs. 5.5. The result of this was that 5.5 was slower than 4.6 - due to a new 'feature'. Every time a select statement was required, the new version issued one select statement to find out how many rows would be returned and then another to actually retrieve them. The vendor will not take any action to improve the code (no stored procedures allowed) and suggested we implement Citrix to address the situation. Is Citrix likely to improve the performance of the application?