Wierd issue when getting transferred to *10

[ivtrook]

I'm trying to dial-in remotely to a site via SPM software and when transferred to *10 I hear a LOUD modem sound and then it cuts off a second later, and I do not get connected. Apparently the employees at the site are hearing this LOUD brief sound through each of their phones, when I get transferred. Other site dial ins work fine. Does anyone have any clue as to how this is happening??? Thanks in advance..

 

[merlinman]

Hopefully, their AUTO BACK UP is set for weekly.

If so, I suggest that you:

A - Double check the dates on the Auto Back files

- then (If you find one from the weekend of March 1) -

B - Do a SYSTEM ERASE

- then -

C - Restore the Auto Back file from March 1


If that fails, you are most likely looking at a new processor.

http://home.comcast.net/~merlinman

 

[Dexman]

The string I use to dial into my church's Magix ends with "**10". Try adding a 2nd "*" to see if that helps at all.

If it ain't broke, I haven't fixed it yet.

 

[CarGoSki]

I had one do something similiar once only the modem tones could be heard over loudspeakers. Power cycle and problem gone. It did not return.

 

[memphisribs]

I agree, power cycle the switch, this helps most of the time.

43 years in the business and counting.