Why would my POP mail refuse to send when Exchange Server is offline?

[LeanneGodney]

Hi there,

I have exchange 2010 but I also have two or three POP email accounts that I use. The POP mail has it's own SMTP address, and mail is delivered to a different store. However, when it tries to send my pop mail says that the Exchange Server is offline and therefore cannot send... Very strange behaviour since the POP mail has nothing to do with Exchange at all...?

Error message: Task reported error (0x80040115): 'The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.'

Anyone have any ideas??

Thanks,
Leanne

 

[58sniper]

For clarification, you have the POP3 accounts configured in Outlook or in Exchange (via a POP3 connector)?

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[LeanneGodney]

Sorry, in Outlook.

 

[ShackDaddy]

Are you using your Exchange mailbox as your primary storage place, or are you using a .pst file? If you are using the former, it could be that Exchange has to be online for a message to leave the Outbox in your local .ost file (used when you are primarily storing your mail in Exchange). In that situation, it makes sense that you can't send through other connectors if Exchange is offline.

If this functionality was the ONLY thing you care about, then you might want to stop storing mail in Exchange and start using a .pst instead, but that would pull all your mail out of Exchange and potentially cause you other issues as well.

Dave Shackelford
ThirdTier.net
TrainSignal.com

 

[LeanneGodney]

Hello,

My exchange email goes to my exchange mailbox. But my POP mail goes to a local PST file... So I can't see any link between them, which is what has me stumped..?

Leanne

 

[Borvik]

Did you tell Outlook to send using your POP account?

If your default account is your exchange mail, by default sending would also be done through exchange. You have to tell it to go out using your POP account.

 

[ShackDaddy]

I'd expect that "replying" to emails that come into your POP doesn't create the issue but sending any new email does, based on which account is your default, as Borvik mentioned.

Dave Shackelford
ThirdTier.net
TrainSignal.com

 

[58sniper]

Yep. You should make sure the FROM field is visible, and verify it's going out via POP3.

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