Hello-
I'm an office end-user with a new 15 extension BCM50 with digital PRI lines - so full caller id info is present. I can see our system is getting both NAME and NUMBER from our phone vendor. My users complain that incoming calls show caller id NAME only on the handset display, and they must press "more" softkey button on the T7316e digitial handset to display the phone number. Why? I have confirmed no unusual settings via BCM Element Manager. What am I missing - why wouldn't the NAME and NUMBER both show at once, like they do on normal residential phones?
Having read the BCM PDF manuals, I see there are configurations that have caller id settings like "show number 1st" or "show name 1st" - but these options don't seem available to me, maybe because PRI extension moduals override this? I also see many Function Button handset settings (show static time, show call log, etc) some of us have enabled - does this matter to 2-line caller ID display?
Thanks for any help.
Joe
I'm an office end-user with a new 15 extension BCM50 with digital PRI lines - so full caller id info is present. I can see our system is getting both NAME and NUMBER from our phone vendor. My users complain that incoming calls show caller id NAME only on the handset display, and they must press "more" softkey button on the T7316e digitial handset to display the phone number. Why? I have confirmed no unusual settings via BCM Element Manager. What am I missing - why wouldn't the NAME and NUMBER both show at once, like they do on normal residential phones?
Having read the BCM PDF manuals, I see there are configurations that have caller id settings like "show number 1st" or "show name 1st" - but these options don't seem available to me, maybe because PRI extension moduals override this? I also see many Function Button handset settings (show static time, show call log, etc) some of us have enabled - does this matter to 2-line caller ID display?
Thanks for any help.
Joe
