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Why Should VoIP Solution Include with Interactive Voice Response

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Gilchrist21

Gilchrist21

Technical User
Mar 26, 2018
1
US
IVR (Interactive Voice Response) is an automatic telephone system used to interact with callers, collect the information and route calls to right agents.It consists of telephone equipment’s, software applications and supporting infrastructure.An IVR system will effectively lower prices in any business and increase customer satisfaction.
During peak call times, the IVR can route calls to the call agent who can best meet the caller’s needs.
 
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