Why Nortel contact Recording can't record some Iphones ACD calls?

[AlbertDT]

Hi!

My friends, looking for answers on why sone IPphones can't be recorded sometimes on Nortel Contact Recording. The phones are correctly configured, CLS: ICRA, AST 00 01, TN adquired by Symposium, Pos ID are in Contact Recording, Bulk channels are ready with the TN of the phones on NCR, The agents ID'S are in symposium. We have to restart Symposium, NCR, NQM, Archive and then all went fine.

Thanks for your help.

 

[DancingDave]

Are you recording trunkside or using DMS?

DD

 

[AlbertDT]

Whw are using DMS.

 

[captaingadget]

I had a similar experience with 1000E and T systems running 4.5, DMS recording, Symposium 5, IP phones. Randomly calls failed to record. There is a patch which made it all work again, unfortunately I can't remember at point in time which patch number it is.