why is orriginating party unable to complete transfer - NOrtel cs1000e

[mrclean0613]

Greetings ~

We have users on our CS1000e - m3904 sets - unable to complete cal transfer. This is the originating party attempting to transfer the call

Thank you,

mrclean613

 

[bignose21]

Are all the users involved in the call transfer on the switch? One of them on the PSTN, 2 of them on the PSTN, different CS1ks involved? Can you post a TNB of the set initiating the Transfer. What Release of CS1k (Cs1000Ts ?)

 

[johnpoole]

after the called party answers the soft transfer key should light.. is this all phones, every call? i would redownload the firmware on the sets to see if that changes the symptoms

john poole
bellsouth business
columbia,sc

 

[mrclean0613]

Hey there ~

I appreciate the quick reply's

This appeared to be a system wide issue - the Net_Data field needed to be changed

TRNX YES

Users tested and confirm

Have a great weekend!

mrclean613