A while back our organization upgraded from BCMS to CMS. While trying to reconcile some historical daily to monthly numbers on a CMS report, I noticed a discrepancy of 50K calls.
The transition occured mid-month and although the monthly data appears the daily data prior to the transition does not.
Unfortunately, the BCMS data is unavailable and I do not want to assume the calls appeared in the 17 days before the CMS implementation.
Would anyone be able to provide a good explantion for this occurence?
Thanks in advance for your help.
The transition occured mid-month and although the monthly data appears the daily data prior to the transition does not.
Unfortunately, the BCMS data is unavailable and I do not want to assume the calls appeared in the 17 days before the CMS implementation.
Would anyone be able to provide a good explantion for this occurence?
Thanks in advance for your help.