why avaya red is better genesys

[Avaya Naresh]

we need to drawbacks of genesys, we already have session manager, System manager, Modular messaging, AEP, Globitel Recorder solution, Xtend dialer, CS1k, AACC, Ring master, 1150 E IP phones. we want to upgrade to Avaya Red....that's why we need to draw back

 

[montyzummer]

Its in my opinion a massively over complicated modular based architecture , seeing as you already have by the looks a large investment in Aura, so essentially all you will have to replace is the cs1k , i am however biased but do have first hand experience of genesys ...... its never ever been straight forward or logical in anything that we tried to deploy , but keep asking as opinions are like butt holes.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.