Who maintains NatSUP@mitel.com maillist?

[MitelInMyBlood]

Following a corporate merger I've been frustrated in my repeated efforts to get our email address corrected in the NatSUP mailing list (sent from System_Agent@mitel.com). The email address they have for us is wrong and has been wrong for almost a year. Now the host ISP has informed us that after 31 Dec that our misrouted mail will no longer be forwarded.

Who maintains this?

I no longer have a TAM - he got laid off.
I no longer have a Sr. Acct rep. He too got laid off.

Everything still works (system purchases, AMC, etc) but I'm a little concerned about the email. Even the holiday greeting we rec'd from Don Smith went to the wrong address.

Who can help?

 

[TheMitelGuy]

Hello,

You have to have a AE (Account Executive). Ps. It's in your contract to have one assigned. This should be going through them.

As an alternative, please e-mail TSN@MITEL.COM. Please be sure to include the e-mail addresses being used now, the ones you want them changed too, your name, your company and customer name (6 digit VAR number).

 

[MitelInMyBlood]

Thanks! I'll give the alternative method a try.