cloudbased
Technical User
Does Mitel support 'Whisper' where an announcement is presented to the agent with the ANI/Path/info etc.?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Westi on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Whisper
- Thread starter cloudbased
- Start date
- Status
Supernova99
Technical User
There is via the 6100 CCM product using softphones and phoneset manager.
Share what you know - Learn what you don't
Share what you know - Learn what you don't
- Thread starter
- #3
cloudbased
Technical User
Yep, although I was referring the audio notification that other vendors offer...
- Thread starter
- #4
cloudbased
Technical User
Sorry - I can see you can create audio files to prompt.
I may be wrong as I have not actually used this feature with Prairiefyre but my understanding was that the system could present a canned announcement that both the Agent AND the caller could hear for the purpose of stating "Your call may be recorded type messaging". This saves the agent from the obligation and the prompt can be recorded in the agents own voice for seemless transition.
I have never heard of a system that would inform the agent of the caller info in the form of a recorded message. There are other methods that Mitel uses that I think are quite adequate.
**********************************************
What's most important is that you realise ... There is no spoon.
I have never heard of a system that would inform the agent of the caller info in the form of a recorded message. There are other methods that Mitel uses that I think are quite adequate.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #6
cloudbased
Technical User
The solution that is being described is a predifined message that announces for example "Sales Call" to the agent for all queues within the Sales queue group.
Obviously an enhancement since I last read up on this.
Keep us apprised. I love it when I can learn new stuff at other people's expense.
Welcome to the forum BTW.
**********************************************
What's most important is that you realise ... There is no spoon.
Keep us apprised. I love it when I can learn new stuff at other people's expense.
Welcome to the forum BTW.
**********************************************
What's most important is that you realise ... There is no spoon.
- Status