Whisper Paging 1

[GSmitherman]

We have a potential customer that wants a 403 with 2420 sets. They want whisper paging. The customer is a lawyers office and if the lawyer is on the phone they want the assistant to be able to talk to the lawyer without the other party hearing the conversation. Call Inclusion is not supported on the 2420 sets. Does anyone have any ideas? Thanks!

 

[IPGuru]

Set up a short code for using feature DailInclusion
it should not make any diferance what type of handset it is

eg
feature *71*N#
number N
Feature DialInclusion

Provided the secretary phone is set to can intrude & the manager phone is not set cannot be intruded the sec should be able to interupt his call.
However it may be politer to enable call waiting so that the external caller can be warned that they are about to be placed on hold

 

[GSmitherman]

Thanks for the help! It worked.

 

[RafaB]

Initially I thought this had answered a question which a client asked me a long time ago. "Can you perform whisper paging". After testing on IPO V2 Build 18 this doesn't quite solve our clients desire. Basically what they would 'like' is for ALL calls to be directed to reception and transferred accordingly rather than using ddi's, please note calls would not be transferred until announced by the receptionist. If the destination party is busy then the receptionist would like to whisper to their handset OVER the current call that "Mr Jones is calling to place the order" thus giving the internal party the choice whether to end his existing call or bin it and take the one that reception is holding for him.

I hope this makes sense, as I say I thought that your previous reply was the fix but this appears (when I try) to suspend the current call.

 

[GSmitherman]

My customer can live with the call being suspended. It is better than nothing. Hopefully later releases will give a true whisper page.

 

[crashtest1000]

One thing you could us is Send message from the Soft Console the operator can send a text message to the display of the 2420 telling them caller ABC is on park 1 you can also tag the call so on phone manager is shows who is holding.