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whisper page

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rod1

rod1

Technical User
Jul 15, 2003
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Hi,
Just want to know if there is a feature from AVAYA S8700 which will notfy agents logged in a particular split what type of call they will be receiving before call routes to them? For example; a voice prompt "Billing Calls" will be heard by an agent and after that, call will automatically routed to him. Thanks.
 
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You want VOA (VDN of Origin Announcement). See thread690-890574, thread690-460048, or thread690-815194 for more information.


Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)
 
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