Which resources used while queueing ?

[hibroth]

In a queuing process which are the resources used by the system, the VM Pro ones?
I mean, in a scenario with 30 agents and 50 calls should I provide additional VM ports or it's all managed by the IPOCC ?

 

[janni78]

It's handled by IPOCC and depends on how many Queue Devices you have.

"Trying is the first step to failure..." - Homer

 

[hibroth]

Ok, but Queue devices are not under license, it's just a setting to apply inte IPOCC, right?

 

[janni78]

Yes, but you have a maximum of CHAP channels that can be assigned to Topic, Queue and IVR depending on which platform it's connected to so as long as you don't override that.

"Trying is the first step to failure..." - Homer

 

[hibroth]

That's perfect janni, thank you