Where do I start my journey... 1

[LuxAeterna]

I've just been given a project - to be the 'master' of the new shoretel phone system. I'm not an IT person. I'm not a network engineer. I'm a basic joe who is open to learning QUICKLY. I'm the one people come to in the office when something is wrong with their computer and I happen to be able to fix most probs (I think this worked to my disadvantage in this case!).

Anyone have any tips on where to start understanding the world of telephony? Of course, I've downloaded Shoretel's guides but where do I start understanding the mumbo-jumbo glossary of words that I see here in forums? Websites, etc?

 

[GHTROUT]

You could look for a Telecom related user association (common in the USA, but not sure about your locale). There you'll find other people that do what you are being asked.

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[Deweyhumbolt]

There is a Shoretel forum at Tek-Tips.

"Adversity is Opportunity

 

[GHTROUT]

Well, there ya go That's even better forum1546

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[Sympology]

Just don't mention RJ-45 ;-)

Most people spend their time on the "urgent" rather than on the "important."

 

[OldPhoneGuy]

You might want to check out the ShoreTel Forum:

http://www.shoretelforums.com/

 

[vaoldschl]

Just to have around you might pick up a copy of Newton's Telecom Dictionary.

 

[orypecos]

Get a congenial old retired guy that will answer your questions and not tell U too many stories. They have a wealth of information and if U get the right guy he will be better than any book.
but the best book is Understanding Telephone Electronics, Fourth Edition (Newnes): Joseph Carr, Steve Winder, Stephen Bigelow: and buy a copy of Newtons. But don't believe everything in Newtons. They have a bunch of stuff wrong in there.