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Where do I allow an international # to be dialed?

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acuratsx

acuratsx

Technical User
Nov 20, 2007
82
US
I need to allow a international number to Spain. How do I do that?
 
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You need to set the "class of service" to allow international calls (starts with 00 for Europe). Then specify the CCT that will handle the international call in the Agent Group properties or the management settings in system admin.
 
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