Where are the settings to change/configure Mitel email Notifications

[MoMurdoc]

Hi Everyone.

I have been asked to check that the email address Mitel has been configured to send to when notifications arise is a valid address and not that of some one who has left the company. Does any one know where I could find these settings?

Please note I am no Mitel guru but I do know my way around the OPs manager and the enterprise manager to a degree

We are currently running enterprise manager v6 I believe

Thanks in advanced

Mo

 

[james1982]

I think it depends what version you are running however the IP of the Email Server and the senders address are configured in the system options form

 

[MoMurdoc]

Thanks for you help but I cant seem to find a System Opitons form. The only for I can find that is close to "System Options" is "System Options Assignment" which has a senders email address but not the address it sends to

Cheers
Mo

 

[james1982]

check the "alarm email notification" form

 

[MoMurdoc]

Hmmm, sorry James1982 I can seem to find that one either. I have selected the All Forms drop down menu and am produced with the following forms. I checked the Alarm Details form but that seemed to be emty. Thanks again for your help

15 Minute Historical Bandwidth Statistics
5560 IPT Master/Slave Association
ACD Express Group Assignment
Administrative Group Assignment
Advice of Charge
Agent ID Assignment
Agent Skill Group Assignment
Alarm Details
Analog Services Unit Configuration
Analog Set Assignment
Analog Trunk Assignment
Application Logical Port Assignment
ARS Digits Dialed Assignment
ARS Leading Digits Assignment
Associated Directory Number Assignment
Attendant Softkey Assignment
Backup
Bandwidth Management Configuration
Bearer Capabilities
Business Hours Configuration
Call Park Assignment
Call Progress Tone Detection Plan Assignment (Optional)
Call Rerouting Always Alternative Assignment
Call Rerouting Assignment
Call Rerouting First Alternative Assignment
Call Rerouting Second Alternative Assignment
Calling Line ID Restriction
Card Assignment
CESID Assignment
CESID Assignment - Default
CESID Logs
Change Attribute Assignment
Class of Restriction Group Assignment
Class of Service Options Assignment
Cluster Element Assignment
CO Tone Detection
Controller Module Configuration
Controller Registry Configuration
CPN Substitution
Current Bandwidth Statistics
Day and Time Zone Assignment (Optional)
Default Account Code Definition (Optional)
Department Assignment
Device Connectivity - All
Device Connectivity - Moved
DHCP IP Address Range
DHCP Lease Viewer
DHCP Options
DHCP Server
DHCP Static IP
DHCP Subnet
DID Ranges for CPN Substitution
Digit Modification Assignment
Digital Link Assignment
Digital Trunk Assignment
Dimension Selection
Distribution List Configuration
DNI Console Configuration
DTS Service Assignment
Dual T1/E1 Framer Configuration
E and M Trunk Assignment
Embedded Media Sources
External FTP Server
Fax Configuration
Fax Detection Assignment
Feature Access Code Assignment
Firewall Control
Form Comparison
Greetings Assignment
Greetings Definition
Guest Room Assignment
High Layer Compatibility
Hotel Options Assignment
Hourly Historical Bandwidth Statistics
Hunt Group Assignment
ICP/PBX Assignment
Idle Softkey Assignment
Independent Account Code Definition
Intercept Handling Assignment
Interconnect Restriction
Inward Dialing Configuration
IP Console Configuration
IP Routing
IP Telephones - All
IP/XNET Trunk Group Assignment
IP/XNET Trunk Profile Assignment
L2 to CESID Mapping
LAN Policy (QoS)
Layer 2 Switch
License and Option Selection
Line Quality Measurement
Link Descriptor Assignment
Linked Suite Assignment
Local-only Directory Number List
Location Assignment
Login/Logout Audit Logs
Logs - All Maintenance/Software
Loudspeaker Paging Assignment
Maintenance Commands
Maintenance Logs - All
Maintenance Logs - Error
Maintenance Logs - Info
Maintenance Logs - Warning
Maximum Dialed Digits
Miscellaneous Assignment
MiXML Applications
Multi-Level Auto Attendant Configuration
Multiline DNI Set Configuration
Multiline IP Set Configuration
Multiline Set Group Assignment
Multiline Set Key Assignment
Multiline Set Status Assignment
Multi-node Management Alarms Summary
Multi-node Management Fault Configuration
Network Element Assignment
Network Services Unit Configuration
Network Specific Facilities
Network Synchronization
Network Topology Assignment
Networked VM Servers
Networked VM User Configuration
Node Identity Assignment
Online Services Configuration
ONS/OPS Circuit Assignment
Outgoing Number Assignment
Page Group Assignment
Path Assignment
Path Interflow Dialing List Assignment
Peripheral/DSU Unit Configuration
Personal Ring Group Assignment
Personal Speed Call Assignment
Personal Speed Call Directory
Pickup Group Assignment
Port Forward Table
Protocol Assignment
PSC DSP Assignment
Quad BRI Framer Configuration
RAD Greeting Configuration
Remote Access (PPTP)
Remote Agent Subgroup Assignment
Remote Busy Lamp Assignment
Remote Directory Number Assignment
Restore
Ring Group Assignment
Route Assignment
Route List Assignment (Optional)
Route Plan Assignment (Optional)
Shared Data Updates - All
Shared Data Updates - System
Shared Data Updates - User
Shared Forms Configuration
Single Line DNI Set Configuration
Single Line IP Set Configuration
SIP Device Capabilities Assignment
SIP Peer Profile
SIP Peer Profile Assignment by Incoming DID
SMDR Options Assignment
SNMP Configuration
SNMP Trap and Community Assignment
Software Logs - All
Software Logs - Error
Software Logs - Info
Software Logs - Warning
Spanning Tree
Station Service Assignment
Suite Assignment
System Account Code Definition (Optional)
System Administrator Policies
System Audio Files Update
System Capacity Display
System Date and Time
System Diagnostics Reporting
System Hardware Compute Cards
System Hardware Modules
System IP Configuration
System IP Port Assignment
System Options Assignment
System Port Assignment
System Speed Call Assignment
T1/E1 Framer Configuration
Telephone Directory Assignment
Telephones - Programmed
Telephones - Unprogrammed
Traffic Options Assignment
Trunk Circuit Descriptor - MSDN-DPNSS-DASSII
Trunk Circuit Descriptor Assignment - CO
Trunk Circuit Descriptor Assignment - DID
Trunk Circuit Descriptor Assignment - Digital CO
Trunk Circuit Descriptor Assignment - Digital DID
Trunk Circuit Descriptor Assignment - Digital E and M
Trunk Circuit Descriptor Assignment - E and M
Trunk Circuit Descriptor Assignment - Loop Tie
Trunk Group Assignment
Trunk Service Assignment
Unit Configuration Display
URI/Number Translation
User Authorization Profiles
User Configuration
Voice Mail Options Assignment
Voice Mail Port Assignment
Voice Mail Port Capacity
Voice Mail Prompt Language Assignment
Voice Mailbox Configuration
Voice Quality Configuration
Voice Quality Statistics
WAN Settings
Wireless Phones IP Set Configuration
XNET ICP/PBX Assignment
Zone Assignment

 

[boycey9]

Your posts mention several products and its is not clear what you are trying to achieve. This is why your answers are not so good.

If you mean "Where do I find the email address that a voicemail is forwarded to" And you are using the Embedded voicemail, Then this is found in the setting for the Mailbox. Exact Form name is Voice Mailbox Configuration.

If this is not what you want please be more specific.

 

[MoMurdoc]

Thanks Boycey, ill try be more specific

One of our mitel sites went down due to a power outage however we did not receive any email notifications alerting us about this. We usually get emails telling us if a site has gone down for what ever reason, but this time we did not. I have been asked to check if the email address the mitel system sends these system notifications to is still a valid address (or if it is emailing a technitian who is no longer with us)

What I am trying to find is where this address can be checked/changed

Hope this is more clear

thanks

 

[kwbMitel]

The Email notifications are setup in Enterprise Manager.

There are Event Notifications and Alarm Notifications.

Each can be configured with mulitple emails

All of the answers above would have applied as well had your software version been more recent.



**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

I would say either its a very early release of software or you have npt got advanced voicemail on the system so the forms won't be there...

Look in licence and options form and see if advanced voicemail and remote management have licences...

 

[kwbMitel]

Everyone - This has Nothing to do with VM Email

This is Notification of Alarms

Prior to Rel 4.0? 4.1? this was only possible via Eman.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Prior to release 8...not in 7.0 on the systems I have.....

 

[wireman50]

having said that none have advanced vm on either which may make a difference.

 

[MoMurdoc]

Thanks kwbMitel. I believe the exact release of our Enterprise Manager is Release 6.0.2.5 or atleast this is what it says when I click on Help---> About Enterprise Manager

I do not wish to make any changes to voicemail.
This thread does not relate to voicemail at all. Im am sorry if I some how gave the impression this related to voicemail

Thanks
Mo

 

[kwbMitel]

MoMurdoc - I understood you fine, others did not. Have you found the notification setup in Eman yet?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[MoMurdoc]

Thanks for your reply.

Sadley no.... I have gone through all the menus and cant find anything they resembles Notification Setup.

 

[kwbMitel]

I don't have easy access to Eman.

I'll see if I can get one of my customers to get me a screen capture.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[boycey9]

Within Enterprise manager you should have a diagnostics tab at the top, click on this and get a drop down. The two options you need to look at are "Alarm Filters" and "Event Filters" I think once you find this you will find it pretty self explanatory.
If you cant see this option then the account you are logging in to Enterprise with must be restricted.

 

[MoMurdoc]

Thanks Boycey9, I have managed to find the Diagnostics menu and it does show alarm lists, alarm fileters, even lists and event filters. I have looked into all of these options and checked the properties of each item but I still cant seem to find anything that relates to email notifications

cheers
Mo

 

[boycey9]

Go in to Alarm Filters, select one and click edit, Its all there. SMTP server, senders address and Recipient list.
Are you sure you have full access. The one thing Im not sure of is whether all alerts will show up in all profiles or just the ones they are created in.

 

[MoMurdoc]

Thanks to everyone who helped and offed advice in this thread and extra Thanks to boycey, This is exactly what I was looking.