When was voicemail last accessed?

[Frith]

We have an audix voicemail system on a definity switch. Is there any way to reliably determine when a given user's mailbox was last accessed?
We can DISPlay ACTivity for a user, but we have a large site, and often we find that no activity is listed. (I wonder if there is a file where this information is kept and there's no activity in the file. Should the file be made larger? How?)
Knowing the last time a mailbox was accessed is helpful to find users who have left, perhaps without fanfare.
Any help would be appreciated. Doug Frith
Accord Communications

 

[clausen]

The "display activity {sub mailbox number} will show you the last time the VM box was accessed, and it is relaible. It will show the subscribers number of messages, when they logged in, deleted messages, mwi light on and off etc.... This method is relaible to determine if the user has acesses their voice mail, and what they did it.

Chris

 

[Frith]

Thanks for your reply, Chris, but we have had several cases where no activity was shown although the mailbox is still in use. I wondered whether the activity is logged in some sort of file which (at least in our case) may not be big enough to keep details on everyone for a long enough time.
For example, if someone left 4 weeks ago, but the system file only holds 7 days' worth of activity records, there would be no activity to display over the period that the file's capacity allows. And even increasing the time frame of the report wouldn't then give us when the user last accessed the mailbox.
Is there no other report (or displayable attribute of a mailbox) which would provide us with when the user last accessed their mailbox?
Thanks for your input, though. Doug Frith
Accord Communications

 

[clausen]

The log files do have a size limit and it is first in first out order. I do not believe the log file is ever deleted, if the log file size has not been exceeded however you would have the problem you mentioned. Intuity does support a printer attached so you could print them out on a regular basis. I had a parallel to serial converter on the port and would send them to a pc running Procomm, and with a log file open to grab the details. Maybe this would help?

Chris