When the agent is on auxwork state (pause), internal calls can not be "bounced"

[jhk_7]

Hello,

Tell me please if it is a possibility to avoid getting internal calls when the agent is on a pause (auxwork state)?
I tried to found a solution, but im shiftless. Could you help me please ?

 

[joe2938]

activate his send all calls

 

[jhk_7]

Could you clarify it?
How to activate "send all calls"

 

[joe2938]

you program this feature on a button on his phone, man this is basic stuff here!

 

[jhk_7]

Sorry, but i am a newbie.
Still dont know how to program this feature. Please just tell me how this feature called.

 

[joe2938]

send all calls

 

[jhk_7]

Yes, tried it, but it is not working, when agent logged in with ACD. Cannot to turn it on then.
Maybe you understand me wrongly. My problem looks like that: When i call internally to Agent (which is logged by ACD and is on AUXWORK state), he gets my call (pause is ignored). Could i avoid this behavior?

 

[joe2938]

did you status his station when the send all calls was activated? also you can set direct agent calling to no on the system parm form