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When on Agent Call, make DN busy..??

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klamb

klamb

IS-IT--Management
Mar 30, 2001
55
GB
CCMS 6.0
1150E sets

We have a situation where our agents are on a Agent Call, if someone rings their DN, the call beeps, etc in their headset.

Is there anyway for the call to the DN to get busy if the agent is on a call?

Many thanks,

Kenny
 
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Try setting SDNB to YES in your ACD Queue in LD 23
 
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Worked a treat - many thanks,

Kenny
 
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