This applies to Remedy AR 3.2.1.
When you hit "enter" and nothing happens, or you key in a problem #, and then hit enter, and it looks like you did not even do anything, the problem is within your ar.ini file.
1. Go into your ar.ini file (usually located in C:\home)
2. In the [Query] section, add the following line:
QueryOnReturn=1
3. Re-login to Remedy AR System.
This will enable Remedy AR System to Query your problem # that you key in after you hit the "Enter" key.
When you hit "enter" and nothing happens, or you key in a problem #, and then hit enter, and it looks like you did not even do anything, the problem is within your ar.ini file.
1. Go into your ar.ini file (usually located in C:\home)
2. In the [Query] section, add the following line:
QueryOnReturn=1
3. Re-login to Remedy AR System.
This will enable Remedy AR System to Query your problem # that you key in after you hit the "Enter" key.