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when costumer calls he only gets blank answer

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medo71

Technical User
Sep 10, 2009
10
LY
we have nortel cs1000m with 8 pri links the problem is seems to be when costumer calls he only get blank answer, no ivr announcment comes up, i traced calls and it seems all blank calls comes from same dch and loop, i disable dch and loop but now i get busy tone instead, what is the problem?
 
Is the incoming call suppose to hit an announcement?
Call Pilot, Meridian Mail, etc?
 
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