Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

When an extention is busy the call cannot be transferred 2

Status
Not open for further replies.

amigo02

Programmer
Feb 19, 2003
109
How do I transfer a call when the extention is busy. I want the busy extention ring anyway for the transferred call.
 
Do you have more than 1 Intercom key? If yes, then the call should ring through. How about "Call Fwd Busy" you should have this set to NO. Anyway what are you getting right now, when trying to transfer calls?
 
I am getting busy signal even after setting Forward On busy to NONE

So how can I assign the second intercom key in the phones..
 
You do that in system programming.

1. F **266344, then 266344 again.
2. At Terminals and Sets, press Show
3. Enter the extension number.
4. Press Show Twice.
5. Press next until you see Intercom Keys.
6. Press change until you reach 2, probably once.
7. Press Next once.
8. Press Release.

Once it updates, you should have 2 intercom keys on your extension.

Hope that helps!
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top