When adding a 400 card I was told t

[PlumCrazy1]

When adding a 400 card I was told to do a #989. After that I was told to do a #125.

I after completing this task, a new problem occcured. When calling from the outside the system rings and states “we are unable to complete your call” if you hang on the line long enough you will here the attendant and are able to transfer to what ever ext you dial.

How do I get ride of the “we are unable to complete your call”?

 

[PlumCrazy1]

The voicemail sysetm is a pc card r2.0

 

[TouchToneTommy]

There is really no reason to default the system (#989) and restore it (#125) when adding cards. It is likely that the back up you restored from was not the most recent, so your voice mail parameters may not be correct.

When adding a 400 card, all you really need to do is use #301 to add the lines to the phones indivudally, and #206/#208/#506/#507 to set the Voice Mail/Auto Attendant parameters.

That being said, check your VM programming:
#505-7-78-1, #505-7-79-1
#306-78-10, #306-79-10
#206-7-NN-1 for each line to be answered by the Auto Attendant, where NN is the line number
#506-M-NN-X for each line to be answered by the Auto Attendant, where M is the Mode [1=Day/2=Night], NN is the line number, and X is the number of rings before answering
#507-NN-X for each line to be answered by the Auto Attendant, where NN is the line number, and X is 1=Always Answer/2=Day Only/3=Night Only.

Hope this helps, and good luck

 

[itpphoneguy]

Hi PlumCrazy1
I have never heard that message on a Partner. It does sound like a Bell / AT&T message. By chance are there two CO's bridged together?
Partner VM messages tend to be "invalid entry, please try again", or "transferring to the receptionist" if the VM ports aren't programmed.
I also agree 100% with TouchToneTommy on the default and restore. That is just asking for trouble and totally unneccessary.
Hope that helps,
-Chris