What's the correct way to stop a CCR from playing?

[eggnbacon]

OK stupid question, how do you stop a CCR tree from playing? at the moment I use another tree that's not been set up and just record 1 sec of silence in home menu 0 this works but is there a correct way, thanks ray

 

[ipolmans]

go into line settings and change it so the AA does not answer the calls.

 

[eggnbacon]

I still need the voicemail to answer the lines but now instead of getting options from the tree the options are listed in the greetings.They list their agents but as you can only have 8 options from menu 0 some of them are now peeved that they are in the press 1 option listing other agents.

 

[ipolmans]

Can you please elaborate more on your objectives? I'm not sure I understand what your trying to accomplish. that said if you simply don't want the CCR to play then disable CCR the same way you would if you were to make a change to the tree.

 

[curlycord]

Yes you make no sense.
Maybe post how you want to program it but be careful with your wording as it seems broken English.

AA/Greeting #X = Thanks you for calling ABC
CCR/Path 0 = If you know your parties ext enter it now, for list of agents press 1 etc....

Yes there is 8 across and 8 deep.
They can press # then be asked to spell name or you can create a MENU (Path 1) and list the agents names and their ext/DN #'s.




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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[eggnbacon]

Like ipolmans said, but if you just disable the tree like you would do to make changes it still plays Menu 0, I just want the greeting to play then a custom AA menu prompt.

 

[curlycord]

So disable the tree TABLE/1/CCR/DISABLE (all 4 times of day)
Record a greeting AA/GTRG/GRTG/1
Record menu prompt AA/TABLE/1/MENUPROMPT/REC


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca