What would you do 1

[dwlerwill]

Hi All

I have been working in my current job for 5+ years started as a customer services advisor made a few databases for them and gradually moved away from Service and into Programming (VB, SQl etc)

My problem is I am still classed as a customer service advisor at our company. even though I have not been "On The Phones" for 3+ years my job title is customer service advisor, my pay is the same as Advisors.

I have recently made a system that automates the work of the whole Admin team here (saving the company having 6 people running reports and forwarding emails), the company gives me loads of glowing feedback and promises of promotion to a more official role but nothing ever seems to happen. When would you think it would be time to say enough is enough?

David Lerwill
"If at first you don't succeed go to the pub"

 

[SQLSister]

Insist on a formal Performance Review with your boss and formally request a raise and promotion. If they don't give it to you, move on.

Questions about posting. See faq183-874

 

[chiph]

Like SQLSister says. Unless you push for it, it won't happen. And be prepared to leave if you don't get what you want.

Chip H.


____________________________________________________________________
If you want to get the best response to a question, please read FAQ222-2244 first

 

[DoubleD]

This is a two way street. I agree with SQLSister and chiph that you need to push the issue, but if you like your employer, there is a more tactful way to go about it.
Schedule a formal Performance Review with your boss, just as SQLSister suggested. However, ask your boss if the two of you can work out a schedule to move you into the official role with promotions. Set specific dates for things to happen, and don't leave the meeting room without a list of tasks for you and your boss to accomplish before your next meeting, which you will schedule immediately after leaving this meeting.
If your boss refuses to set a schedule, you have your answer regarding whether they really are willing to promote you. If your boss is willing to work with you, you both come out winners. You get the promotion, and your boss is given a reasonable amount of time to process paperwork and the like.
Just be sure to politely make it clear to your boss that you want the promotion and you've been told you would get the promotion, you'd just like to help build a plan to make it happen.

I am what I am based on the decisions I have made.

DoubleD

 

[Veep]

All of the above and...Better (and more job security) than a promotion, it appears that you've created a new (and very needed) position within your department. It's a good angle if you can swing it. The new position will have to be evaluated by HR so they can "determine" the going rate in your area but whatever it is I'm sure it higher than CS Advisor. This is possible, I've done it (actually they early retired a guy that had been there 38 years to create the position (BTW he wasn't real sure about how to open MSAcess on his PC)). You just need to be prepared for the wrong answer and be able to move on. Fall in love with your work but never fall in love with your job. Good Luck!

 

[willir]

dwlerwill / David

I feel the mark of a good employer is to conduct performance reviews at least once a year. This gives you a chance to "communicate". You find out what your boss feels you need to improve and you get the opportunity to express your thoughts and concerns.

Although a job title is just a name, it should have been changed a long time ago. And if there is an expected increase in pay, this too should have happened.

Your boss may be thinking that he is so lucky you have not pushed on this. And may quickly accommodate your wishes with a side comment "it's about time".

If he avoids you on the issue, collect evidence on your current job requriements vs your title. You may even want to seek legal advice.

Also, track your accomplishments. Regardless of their position on your review, this list is critical, and is also a darn good reference for your resumé.

Having said all that, the job is the most important thing. If you are happy, make sure you look really closely before your decide to leap. To me, a good job is more valuable than a slightly better paying job that is not fun.