What Would Make A New HHD Just Stop Working?

[themrspeedoist]

I have a new HHD that just stop working. I was going to use it like I have with all my other HHDs. I never had a brand new HHD just stop working without any warning. Sure I have had HHDs start to sputter and die but with warning. I always was lucky by having time retreiveing my files. But never ever just stop working. It is a external HHD so I took it out of it's shell and main lined it into a pc but again just no luck. One symptom though when I do this. The pc will stop working until I unplug the bad HHD and unplug the pc then hold down the power button for 8 seconds then plug in the power then it will reboot. But if you do not do this the pc will never start up. Strange indeed. I expect the HHD is good (maybe) but it has to have a different way to get it to boot. Any feed back? Thanks

 

[electronicsfreak]

What brand is this hard drive? Is it ide or sata? If its on ide, are there any other drives on the cable? Also how do you have them configured meaning slave, master, cable select,etc ?

Where did you buy this drive from?

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[themrspeedoist]

Hi There, Seagate is the little devil. It is a new external 160gig 2.0 usb. Worked fine for a few hours. Comes from manufacture configured a (slave). I have added the link to to show you.

http://www.monstronix.com/st3160812u2rk-p-134705.html

It would not matter if I did not put 10 years of top secret patent information on it without back-up See this is the reason I bought it is to make sure I do not loose it. Will not turn-on even after hooking it up direct to the pc. I took the HHD out of it's external housing. No go. I think it is the way I hold my mouth or the way the wind blows. If I lifted one leg and screamed bloody murder do you think it would help; NO?

 

[kestrel1]

are you sure that the drive is at fault? it may be the drives enclosure or even the cable.

 

[electronicsfreak]

Yeah id definitely agre with kestrel1 , make sure the the enclosure or cable isnt faulty as its rare to see seagate drives bad. From my experience they have done great.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[kestrel1]

also try it on another machine. you never know, your machine may have thrown a wobbley.

 

[themrspeedoist]

Again I took the HHD out of it's external case and connected it straight to the computer. No go. Will not boot-up. Turn-on. NOTHING. Besides going back in time I just cannot for the life of me understand it at all. Strange.
It still is protected under warranty but I will not hand over my crucial information. Seagate want. Nor would I ask then to. It is obvious it does not work. Just have to prove to them it does not work. This is what I payed the money for. HHD to Work. They should be smart enogh to be able to be building HHD that their information is just as important as the one that trusted seagate in the first place with mine. You would have to put yourself in their shoes to know the right way is the right way. No more or no less. Seagate will see the HHD does not work. It is no good to either parties. I really do not expect seagate to honestly expect anyone to give away priceless information on a HHD that may decide to out of the blue work. Until then it stays with me. Unless seagate is that hard up for cash. This is the right way requardless. I wonder what makes the pc no come on when I put it in a pc and the ONLY way the pc will come on is to take it out and unplug the pc then hold the power button down and then let the power button go after 8 seconds then plug the pc back in and then and only then the pc will come back on and all is well. I can repeat this over and over and I get the same reaction. Strange. I have never had a situation like this before. Help!!!!!!!

 

[Freestone]

Not sure what help you want. Your new hard drive sounds as if it has developed an electrical short to the point where your PC's power supply is shutting itself off to protect from overcurrent draw (crowbar effect). By holding in the switch, you are resetting the power supply.

Seagate isn't in the business of stealing personal information. However, if you choose not to return the drive, Seagate has every right to refuse warranty replacement. You are making this choice. Besides, I'm not sure you have a valid warranty since you have removed the drive from its external enclosure.

Write it off as a bad drive and don't buy another Seagate. And surely don't entrust 10 years of top secret patent information to just platters spinning at 7,600 RPM. Plan a more permanent backup strategy.

 

[themrspeedoist]

Hi Fellers,

Yor right do not trust one HHD with 10 years. I was on the road in a blizzard without any way to transfer info. The man that told me about the short is right. I put it in another pc and now the pc does not work. Some thing about it recovered from a massive recovery problem and had to recover some thing in the registry. Hello? Now I have to reformat this pc. I did and it worx like a charm. If seagate wants to stay in business they better get it right. I should of got a WD (western Digital). Always had great performance out of this company. I have a custom HHD from them a slower speed and more heads instead of 10,000 rpm and less heads. I ought to put it on ebay. Here is a dead seagate. LOL. A gentleman said I ought to give back. Here some thing. On the edit in the startup write this at the end "/SOS". This will make xp boot twice as fast. Read up about it first. This tip is common knowledge in America. Thz! Again fellers

 

[ceh4702]

Seagate may have a diagnostic program that proves it does not work.

If you do not like my post feel free to point out your opinion or my errors.

 

[firewolfrl]

themrspeedoist

It is poor taste to put a dead drive on ebay

why don't you return it where you bought the drive?

and seagate should RMA it as they have a darn good warranty

this is from the Monstronix website return policy
the link you posted says not returnable but their return policy saysthey may take it back as defective

Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal Monstronix policies

 

[themrspeedoist]

Hi There,

I would love to run a diagnostic test but it does not run to run a diagnostic test. I would like Seagate pay me ten years of information but you and I know seagate would not honor this. Do unto orthers. A to high a standard even for seagate. Normally HHD give some sort of warning but in this case there was none at all.

 

[edfair]

At one point Seagate had a warranty website where you could check serial numbers to find out if the drive was covered by their warranty. Don't know if it still exists.

But their warranties might not apply if it was a rework machine wholesaled out with no warranty to the low end liquidator market.

Ed Fair
Give the wrong symptoms, get the wrong solutions.

 

[firewolfrl]

themrspeedoist
have you even tried to warranty the drive? With either Seagate or Monstronix?
or
are you just using the forum to complain about the drive that you have not attempted to do anything about and just state you are not going to get a warranty because you assume they will not honor one.

here is Seagate warranty checker

http://support.seagate.com/customer/warranty_validation.jsp

as for the data on the drive Seagate offers a Data recovery Service

http://services.seagate.com/

Every client I have ever had that I have had to use a recovery service had some critical data on their drive

your choices are contact Seagate... or contact Monstronix... or write off the Drive as dead and buy a new one.

But, compaining in the forum is not a technical issue


that is my two bits on this post

 

[electronicsfreak]

One thing id like to add, Seagate from my experience have been one of the best. Im not stating they are the best nor am I going to state brands I do not like as Im not wanting to start the world war 3 thread. I just simply want to put seagate usually is a very reliable company with good products. Ive never had a problem with Seagate.



There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[kestrel1]

Yes I would agree with electronicsfreak. I have also found seagate to be reliable normally. You always get a bad one on occasion though, luck of the draw.

 

[Freestone]

It still is protected under warranty but I will not hand over my crucial information. ... I really do not expect seagate to honestly expect anyone to give away priceless information on a HHD that may decide to out of the blue work. Until then it stays with me.

Hopefully themrspeedoist will further clarify his position, but it seems clear to me that he does know there is a valid warranty, but does not want to return the drive for a warranty claim for fear of exposing "10 years of top secret patent information".

As I had stated earlier, Seagate isn't in the business of stealing personal information. So the choice to make a claim remains strictly with him.

The sad part of this is that, like others, he entrusted his data to a hard-drive only. "It would not matter if I did not put 10 years of top secret patent information on it without back-up See this is the reason I bought it is to make sure I do not loose it."

A bitter pill indeed to swallow. And firewolfrl, it does sound as if this thread is being used to rant against Seagate, when clearly the fault of entrusting irreplaceable data on a device that will fail lies strictly with the user.

 

[kestrel1]

Very valid points Freestone & agree with you, never trust one type of media for real important data. It is real bad luck, but a lesson learnt.

 

[themrspeedoist]

Do not get me wrong. Everything I have said is the way it has been with this HHD's issue. Maybe when this happens to you I know you will, hopefully understand it's effects on one that truely has applied every efforts in resolving it's issue with a sound solution. But besides this fact. Sure you can twist what I say around to suit you but it dose not change the facts. I am glad we had this conversation. Not everyone computes the same just like computers and is as fast as you man. Usins the word Rant does not help matters only confuses and honestly does not become you. I certainty know better then to provoke the issue. I have hords answers for my fellow member if they are willing to list. On the most part they do and I give freely solutions to their plight. I know you are trying your best. From what information that has been giving so far the best one was the gentleman's comment which was the HHD has a short. It sure did. I may add I do not use this forum. I respect this forum as I have since it's existence. Thank You.

"YOU GET WHAT YOU GIVE" themrspeedoist

 

[kestrel1]

I totally understand it's effects. I had a similar thing happen to me a year or two ago. I got very lucky & managed to change the controller board on the HDD & retrieve my data. I must admit I am very bad at backing up my own data, even though I preach to others about backing up & I have to backup all the user data on our medium sized network (approx 1100 users). I have never learnt my mistakes, but have been very lucky & not lost a huge amount of data YET. Touch wood, etc etc.