What was I thinking , Transferred call from AA never rings or anything

[prandall]

Starting to wonder why I took on this phone system. I just started haveing a problem where from one AutoAttendant selection, I hear "Please wait while your call is transferred" then I get what seems like silence. When I look in the SMDR log the call goes to the right group, but I never get ringing or a message.

Previously this seemed to work fine. Also a different menu option goes through without trouble.

AA Menu option 3 - Supposed to go to group 771 - Doesnt
AA Menu option 5 - Supposed to go to group 773 - Does

The only thing diff on 771 is that it is supposed to overflow to 773.

Not sure what to print ...

 

[Dexman]

Some more information might help get the ball rolling....

Can you post which Merlin system it is (Legend? Magix?) and which voicemail system is present (Merlin Mail? Merlin Legend Mail [007 MLM]? Avaya Merlin Messaging?)

I "FEATURE 00

 

[dagwoodsystems]

Think we talked about this already. Seems like you may have TTR problems.

Tim Alberstein

http://www.dagwoodsystems.com