Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

What state was agent in at a particular time?

Status
Not open for further replies.
chippowell9

chippowell9

Technical User
Aug 18, 2005
176
US
I have a request from a call center supervisor to try and determine whether a particular agent was in a not ready state or a make busy state during a 20 minute period this morning. I don't do a heck of a lot of reporting with Symposium. Can anyone steer me in the right direction? Thanks!
 
Sort by date Sort by votes
Oops, looks like I found it. The old Agent Login/Logout report. Thanks.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
131
Firebird Scrambler
Firebird Scrambler
N
  • Locked
  • Question
How viewing WildVariable in AACC
Replies
0
Views
199
NNYT
N
phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
115
phonetech2012
phonetech2012
ADRIAN74
  • Locked
  • Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
165
ADRIAN74
ADRIAN74
leekawai
  • Locked
  • Question
AACC 7.0.1.0 GA patch installation problem
Replies
1
Views
154
aoh74
aoh74

Part and Inventory Search

Sponsor

Back
Top