what is this feature or function called? 1

[sumedud]

some of our handsets are set up to ring on external incoming calls and to automatically select an incoming line when the handset is picked up without pressing any buttons. i want to set another one up that way but am not even sure what this is called to look up the programming instructions.

 

[curlycord]

The line must be set to Appear and Ring or Ring Only to answer call without pressing a button.
This is done under Sets/LineAccess/LineAssignment and do each line.

You can also do a Set Copy.



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curlycord

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[Multimedium]

I'd add that this feature is called Automatic Line Selection. Whenever the phone rings and the handset is picked up, it picks the line that is ringing. If there are multiple calls ringing at the same time, it picks the line that has been ringing the longest.

The Automatic Line Selection is a built-in feature. It is always on and it cannot be turned off, so it does not appear anywhere in programming.

However, as curlycord pointed out, lines can be set to appear and ring, appear only or ring only. When a line appears on a phone but does not ring, picking up the handset never picks that line. The only way to pick the line is to press the line button.